Last updated: [22 May 2025]
At SMARTSENZ Integrated Pest Management Services, your privacy matters. This policy explains how we collect, use, store, and protect your personal information when you interact with us—whether through our website, over the phone, or face-to-face.
1. Who We Are
We are a South African pest control company offering eco-friendly pest management solutions for all industries.
2. How We Collect Your Information
We collect personal data in a number of ways:
- Directly from you via client contracts or service agreements
- When you subscribe to our newsletter
- When you contact us through our website or social media
- Through lawful business development activities, including online research, social media, public directories, and telephonic enquiries with company representatives (such as administrative staff)
- From referrals provided with appropriate consent
3. What Information We Collect
Depending on how you interact with us, we may collect:
- Full name, contact number, and email address
- Physical address (for service purposes)
- Billing or payment information
- IP address and browsing activity (if using our website)
- Any other information you voluntarily provide
4. Why We Collect It
We use your personal information to:
- Provide pest control services effectively
- Communicate regarding quotations, services or follow-ups
- Send newsletters or service-related updates
- Improve customer service and our offerings
- Comply with our legal and contractual obligations
5. Who We Share It With
We never sell your information. We may share your data with:
- Service providers we contract with (e.g. invoicing, scheduling or marketing tools)
- Employees or technicians who require the information to carry out services
- Authorities if required by law or for compliance with POPIA
All third parties are bound by confidentiality and data protection obligations.
6. How We Protect Your Information
We implement appropriate security measures—physical, digital, and administrative—to safeguard your data against unauthorised access, loss, or misuse.
7. Your Rights (POPIA Compliance)
You have the right to:
- Access the personal data we hold about you
- Request that we correct or delete inaccurate or outdated information
- Object to the processing of your data
- Withdraw consent at any time (e.g. unsubscribe from our newsletter)
- Lodge a complaint with the Information Regulator: https://inforegulator.org.za
8. Cookies and Website Tracking
Our website may use cookies and analytics tools to understand visitor behaviour and improve our services. You can disable cookies in your browser settings.
9. Updates to This Policy
We may update this policy from time to time. Any changes will be posted here with the date of the latest revision.
10. Contact Us For privacy-related queries or requests, please contact:
info@smartsenzipm.co.za
